Turism - Fact®
Specialized Turism studies
Get to know the tourist who wants to know you.
Factum offers you solid and valuable information about the tourist who wants and can travel with you:
- Objective studies oriented to evaluate.
- Main usage and purchase habits of related services.
- Profile determination of users / who is your end user.
- Satisfaction level achieved and opportunity areas.
- Evaluation of communication & advertising -image, offers, promotions.
Opportunity areas that the studies generate.
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In relation to your main competitors
Know how does a tourist perceives you compared to your competence.
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In relation to your clients
What is their perception of your brand and company.
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In relation to your strengths and weaknesses
Find your main opportunity areas and order them by importance so you can make faster and better oriented decisions.
Hotels
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Reservations and pre-registration
Receive comfortably your guest even before he arrives to be your host.
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Ambiance and installations
Does the client is considering the investments that you do in your hotel?
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Check-in
Your guests like the way you receive and treat them?
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Rooms
Do they feel like home?
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External spaces and entertainment
Do your guest enjoy staying at your hotel, or they would rather prefer to do something else?
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Check-out
Do they say see you soon or goodbye?
Land transportation and Car rental
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Reservations and pre registration
Does your client really feel unique or part of a multitude?
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Ambience and alternative units
The waiting is comfortable and clean or do they use you only because there is no alternative?
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Comfort
Do you really cover their needs? Do you even know them?
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Destinations and alternatives
Are your company and offerings really unique in the perception of your target or you are only one more?
Airports
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General services
How do your travelers like to be received and treated?
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Stores and offerings
Do they know of any requirements needed before their flights?
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Transportation services
Is your airport comfortable and attractive?
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Parking and waiting rooms
What does your local community think about your services?
